Good morning! Some of you may have woken up this morning already seeing this feature. It is the instant direct chat messenger that you can talk to a member of your customer support team.
Direct Chat with YouTube – YouTube Adds Partner Support Instant Messenger
If you’ve been on the platform for long enough, at some point you’ve needed to receive some form of email from YouTube, you know, “Congratulations! Welcome to the monetization team.”
You’re appealing a copyright strike or you’ve got a problem with your channel. You’ve accidentally deleted stuff, whatever it happens to be, and then you get hit with one of those automated response emails that are completely un-human, the guy running loose that take days to arrive.
Now this little icon in the top right-hand corner appeared in my dashboard today. So, I thought I’d be curious and nosy. I had a poke at it.
My friend Mark was very understanding at my curiosity and was able to tell me that this is for anyone part of the YouTube partnership program.
There doesn’t seem to be a limit on the number of subscribers and it’s a direct instant messenger, just like you’d expect on WhatsApp or Facebook.
I was able to natter to him for a period of time. It’s fairly instant and it means that if I have any problems, I can directly talk to a human being rather than trying to play email tennis with YouTube.
Now, I think that this is quite important.
Finally, there’s a human element. It’s the one thing that’s been missing from customer care for a very long time.
Is this something that you would love? Is this a feature that you would have used at some point in the future? Is it something that you feel is finally long overdue?
Please leave a comment down below.
If you use this feature recently, is there a problem that you might even go to this chat system with?
I’m quite curious to see how this rolls out. Am I part of an open beta or has this gone out to everyone this morning?
Please let me know if you can see that little icon in the top right-hand corner.